What is your cancellation policy?
Kindly note that we will accept cancellations within 24 hours after an order has been placed on our website. Should you change your mind after that time frame or once the order is shipped, you can opt to return the item at the terms stated below.
What is your return policy?
We offer a 7 Day Return / Exchange for our valued customers. Your complete satisfaction is our top priority.
If you are not 100% satisfied with your purchase, we accept returns for items within 7 days of delivery date. Please email us at email@example.com to request a Return Merchandise Authorization (RMA). You will be eligible for exchange with any item(s) of your choice, for which you may top-up any difference. Kindly note our exchange policy guideline below.
Only when the chosen replacement item is out of stock, would we be able to process a refund for you. Kindly allow us 3 – 5 days to issue your credits after returned item is received.
What is your exchange policy?
We kindly ask that all items requested for return / exchange are in new condition as received: unwashed and unworn with all tags and labels attached. We CANNOT exchange the item if it has been worn, washed, or damaged.
We will consider exchanges for a different item, size and color, damages or defects, or if the wrong product(s) were shipped to you.
If you would like to exchange an item for the above stated reasons, please contact customer service to request a Return Merchandise Authorization (RMA). To be considered, exchanges must be requested within 7 days of the delivery date.
When we authorize your exchange, please include with your return:
- a copy of the original receipt and completed RMA form
- your contact information
- the returned item(s) information and reason for return
- the desired exchange item(s) full description (such as name, style, color, and size)
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 7 days, to confirm you are entitled to an exchange. Then we will replace the product, subject to inventory, within our regular shipping time. We will contact you to confirm the details, charge extra payments if necessary, and have the new item(s) sent out.
Items that are eligible for an exchange may only be exchanged once per order.
Items sent to our location without RMA cannot be accepted, and the sender will be responsible for the return shipping cost in order to receive their item(s) back. Please note that the shipping cost of the unauthorized return must be paid within 7 days, otherwise it will be forfeited.
What is your gift return policy?
You are welcome to exchange a gift for a different size, color or another item. Please refer to our exchange policy.
Can I return or exchange a sale item?
Our return/exchage policy does not apply to selected items marked as final sale.
How about return shipping fees?
Shipping charges must be covered by the buyer and are non-refundable. If you are shipping an item over $50, please consider using a trackable shipping or purchasing shipping insurance. We cannot provide guarantee that we will receive the returned item(s).
What if I never received my item?
Kindly allow a few days beyond the day of expected delivery. Packages can get delayed a day or so, or incorrectly scanned or sorted. It is not uncommon for a package to show up after the expected delivery date.
Upon request, we will confirm delivery to the address provided, date of delivery, tracking information, proof of the value of the item, and shipping carrier information for you to investigate. If an item was lost or stolen, or if the carrier loses or damages a package, please file a claim with the shipping carrier to receive compensation.
We do not carry responsibility for lost or stolen packages confirmed to be delivered to the address entered for an order.
What if the item I ordered is out of stock?
In the event that your order includes an item that is out of stock, we will inform you and ask if you would like to get a refund for that item or replace it with a different one.
If you choose to receive a refund, we will refund the amount of the item that was out of stock and proceed to deliver the rest of the order.
How do I contact Customer Service?
Please email us at firstname.lastname@example.org. Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.
What payment options are available?
We accept PayPal and all major credit cards.
Do you ship internationally?
Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.
Do you ship to Post Office Boxes?
Yes, we ship packages to PO Boxes.
How do I care for my garments?
To keep your Riechleist Wear garments looking great wash after wash, please follow these instructions:
- Turn garment inside out. Machine wash cold. Use gentle cycle.
- Do not iron printed or embroidered areas.
- Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and a long life.
- If you use a dryer, tumble dry on low heat setting.
- Love unconditionally and wear it like you mean it!